Welcome to Base53, We Are Online To Deliver Happiness !
Welcome to Base53, We Are Online To Deliver Happiness !
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return/refund.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, you can contact us at [email protected] You will receive an acknowledgement and instructions to send the return. Other than the damage in shipping, customers have to pay for shipping the returned item.
You can always contact us for any return question at [email protected]
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refunds
We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method. Please remember it can take some time for your bank or Credit Card Company to process and post the refund too.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Alternatively, you can contact us below:
Email: [email protected]
WhatsApp: +971 56 3969 366